Florence, Kentucky, January 20, 2009 – Mazak Corporation has added a new capability to its website to allow customers to place and review orders for spare parts via the Internet. With an interface similar to those found on major retailers’ websites, customers can view past orders and track the shipping progress of current orders. Through the ability to search for parts by part number or description, customers can also easily peruse the catalog of over 46,000 unique part numbers that are shipped from Mazak’s North American Parts Center in Florence, Kentucky. Additionally, price and availability of each part can be viewed through the online parts system.
“We’ve been in the process of updating our parts operations over the past several years,” says Steve Trammel, North American Parts Center Manager. “Establishing a comprehensive, user-friendly web presence is a natural extension of that evolution. When customers place an order on our website, they receive a UPS or FedEx tracking number by email so that they can follow the progress of their shipment.”
Mazak maintains over $60 million in parts inventory and achieves same-day shipping on 97.5% of orders placed. Responsible for supporting the whole of the company’s North and South American customer base, the parts center fulfills over 1,000 orders per day, ranging from light bulbs, bearings and switches, all the way up to spindles, ball screws and linear guides.
Mazak’s parts website can be found at https://support.mazakcorp.com/Anonymous/OpParts.aspx. Parts inquiries and orders may also be made via email at pparts@mazakcorp.com, telephone at 888-462-9251 or fax at 859-342-1350.