Single-Source Support

Every manufacturer knows the vital role easy of use plays in maintaining a high level of productivity. While most think of this issue in terms of machines and equipment, we believe it hold just as true when it comes to service and support. That's why Mazak adopts a single-source approach to our customer support programs.

For all service issues, whether related to a machine, control, accessories or PALLETECH, Mazak provides customers with a single point of contact. Additionally, our single-source program offers a wide variety of services, including:

• Laser calibration (ISO, ANSI and JIS standards)
• Ball bar qualification and analysis
• Preventive maintenance plans and programs
• Vibration analysis and benchmarking

We guarantee a phone response to any technical question within 1 hour through our 24-hour technical support system. Additionally, a Mazak service engineer will respond to your location within 24 hours under normal circumstances. This is made possible through our network of over 250 Mazak factory-trained direct service representatives and certified distributor personnel. By providing a single-source service system, Mazak ensures a quick and efficient response to any question you might have.

Technical Support for the Machine & CNC Control

At Mazak, we pride ourselves on the quality and reliability of our machines, standing behind them with a comprehensive parts and labor warranty. For every machine we sell, all components are covered by this highly competitive warranty, which includes a 2-year parts warranty on our CNC control components

In addition to the standard guarantee behind our machines, Mazak also makes additional warranty coverage available on request. Every Mazak machine also comes with no-charge technical phone support and software upgrades for the entire life of the machine. To make warranty service as simple as possible, we offer diagnostic software support that allows us to provide instantaneous remote diagnostic services via remote real time systems. As with everything we do, productivity and efficiency take precedence with our warranty services.

Parts Support

As production systems become more efficient, the impact of having a machine down is greatly magnified. Any interruption to work flowing through the shop can have a significant impact on operations. Mazak's substantial and continuous investment in spare parts fulfillment ensures the fastest possible reaction to the unexpected to keep your facility running smoothly.

Mazak maintains $65 million in inventory within our spare parts department. This enormous investment includes over 52,000 unique parts encompassing every aspect of our machines. As a result, we achieve 97% same day shipping, as well as after hours shipping.

Furthermore, we guarantee lifetime parts support on every Mazak machine. This means that our quick response to parts requests not only applies to machines purchased over the past several years, but also to those that have been providing reliable performance for several decades.

• $65 million parts inventory
• Over 52,000 unique part numbers in stock
• 97% same day shipping, and after hours shipping
• Factory-direct experienced part specialists
• Lifetime CNC part support

Maximum Ordering Convenience

For maximum convenience to all manufacturers, Mazak accepts parts orders via phone, fax, email and the Web. Our extended-hour call center operates six days per week, making it extremely easy to reach an experienced parts specialist.

PartsWeb is our online parts ordering system designed to offer an experience on par with top consumer e-tailers. Users can search for parts by number or description and easily access information on pricing, availability, order status and shipment tracking. All web-based orders receive a 3% discount and transactions are simplified through the ability to pay via credit card.

• 24-hour access to parts information online
• Part number searches
• Part prices and availability
• Online ordering, status and tracking
• 3% discount for web orders
• Print order acknowledgement
• After hours emergency part shipping service registration

Progressive Learning

Whether focusing on profitability, productivity or competitive positioning, knowledge is power. Even with the latest user-friendly machine technologies, success correlates directly to the expertise of the programmers and operators working with the equipment. That’s why Mazak has constantly made substantial investments in developing and refining our Progressing Learning program.

Mazak Progressive Learning represents a unique, phased approach to education and training, combining hands-on training, web-based instruction and real world examples to empower customers with the skills needed to get the most out of their investment. Our program offers tiers of offerings, ranging from self-paced coursework to high advanced Multi-Tasking User Groups. This ensures an appropriate entry point for any individual, regardless of their current level of skill and expertise.

Every Mazak machine includes three years of programming training at no charge to our customers. Additionally, customers can receive training at a variety of locations. Classes are routinely offered at our Learning Center and Center for Multi-Tasking and Manufacturing Excellence in Florence, Kentucky. Each of our Regional Technology Centers also integrates our Progressive Learning approach and provides a host of training alternatives. We also make available customized, on-site training programs that can be held at your own facilities. By offering such a range of options, we ensure that every customer can be armed with the knowledge to optimize their production processes.

Documentation

In a fast-paced environment, quick access to technical information can make the difference between pausing production for ten minutes or losing precious hours of machine operation. To maximize convenient access to such data, Mazak provides customers with comprehensive digital manuals for Kentucky manufactured machines that can be viewed directly from a machine’s CNC control. Via an intuitive interface, users can quickly and easily find the information they need, whether they’re standing in front of the machine, sitting at their computer or traveling with a laptop.

Spindle & Unit Rebuild

Through our industry leading spindle exchange and rebuild program, we can quickly and efficiently fulfill your every spindle need to keep your operations running as smoothly as possible.

We give you the option to purchase a brand new spindle, have your spindle repaired or acquire a Mazak rebuilt spindle. We also offer the highest quality new and remanufactured index tables, ATC shifters and milling turrets. Check spindle repair/rebuild status

• We have more than 900 different spindle variations for all types of turning centers, vertical and horizontal machining centers as well as Multi-Tasking machines.
• We stock more than 300 rebuilt spindles to provide a cost-effective spindle solution delivered in as little as 2 or 3 days.
• Spindle repairs are processed in a clean room environment and overseen by quality control teams with ISO: 9001:2008 certification.
• Our spindle repairs/rebuilds occur within 5 days of receipt and include 12 hours of test stand runoff.
• We provide a 7-month parts and labor warranty on rebuilt spindles with Mazak installation.
• We offer free technical support regarding replacement options and processes.